Privacy Policy

Privacy Policy

Welcome to CitiPro Cleaners (“Company,” “we,” “our,” or “us”). Your privacy is our priority, and we are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and secure your information when you visit our website at https://citiprocleaners.com (the “Site”), use our services, or communicate with us through SMS and other messaging platforms.

1. Information We Collect

1.1 Personal Data

We may collect personal information such as your name, email address, phone number, and demographic details when you voluntarily provide it. This may include when you:

Create an account on our Site.
Subscribe to our newsletters or SMS notifications.
Participate in surveys or promotions.

1.2 Usage Data

We automatically collect details about your device and browsing patterns, including:

IP Address: Your internet protocol address and other device identifiers.
Device Details: Information about the device you use to access the Site.
Browser Details: Type and version of your web browser.
Log Data: Information about your visits, such as traffic, location, and communication data.

2. How We Use Your Information

We use your information for the following purposes:

To Deliver Services: Operate and maintain our Site and messaging platforms.
To Communicate: Share updates, promotional materials, and marketing communications via email or SMS, with your consent.
To Personalize: Tailor content and improve your user experience.
To Enhance Services: Analyze usage patterns to optimize our offerings.
To Ensure Compliance: Meet legal and regulatory obligations.

3. Communication Consent

3.1 Receiving Messages

By providing your phone number and opting in, you consent to receive SMS and other communications related to our services. Standard messaging rates may apply.

3.2 Opting Out

You may opt out of SMS or email updates at any time by:

Following the instructions provided in our communications.
Replying “STOP” to any SMS you receive from us.
Contacting us at support@citiprocleaners.com.

3.3 Access and Updates

To access or update your personal information, contact us at support@citiprocleaners.com.

4. Information Sharing

We do not sell or rent your personal data. However, we may share your information under these conditions:

Service Providers: With trusted vendors and partners, such as messaging platforms, to assist in delivering our services.
Legal Requirements: To comply with legal obligations or protect our rights.
Business Transactions: In the event of a sale, merger, or acquisition, your information may be transferred.

5. Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your information only as long as necessary to fulfill its purpose, comply with legal requirements, resolve disputes, and enforce agreements.

7. Children’s Privacy

Our Site and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such data without parental consent, we will delete it promptly.

8. International Data Transfers

Your information may be stored on servers outside your jurisdiction, where data protection laws may differ.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our Site, and we encourage you to review it regularly.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: +1 (786)-460-8226
Email: support@citiprocleaners.com